Headquarters: San Francisco
URL: https://automattic.com/

• Be the product and technical lead for our largest and most strategic customers.
• Build and develop technical solutions based on your interactions with our customers.
• Collaborate with other  Customer Success team members to translate business needs into technical solutions.
• Work cross-functionally with internal teams, e.g. Business Development, Marketing, Products, Engineering and Customer Support, to identify the necessary resources needed at each stage of the customer journey.
• Maintain strong relationships with WooCommerce’s agencies and partners, and leverage them to build even closer interactions with our customers. 

• Be a trusted technical advisor to customers, and align our products, services, and customizations, to support their and WooCommerce’s strategic goals.
• Support the organization’s retention and expansion goals
• Advise customers and partners to develop solutions that can scale to target performance.
• Work with customer, technical, and hosting teams, to scale hardware, optimize code, distribute content, and cache, to meet performance targets.
• Contribute to the WooCommerce community - most of what we do is open-source!
• Be a key advisor to our customers on Automattic products and services, recommending how and when to best position them.

• Have proven experience building large eCommerce or software solutions.
• Are solution-minded, with extensive hands-on experience with PHP, JavaScript (ReactJS), and the LAMP stack.
• Have a solid understanding of the eCommerce ecosystem.
• Are an excellent communicator, both in writing and verbally, and able to adapt to different audiences.

• Experience as a PHP developer on WooCommerce.
• Active contributor to the WooCommerce community, or to other open-source initiatives.
• Experience working in a fully distributed environment.

To apply: https://weworkremotely.com/remote-jobs/automattic-senior-solutions-engineer-woocommerce